Refund policy

Returns, Exchanges & Cancellations

OTA Healthmate is committed to providing the best customer service in the massage chair industry. Our goal is to make your shopping experience as easy going as possible and ensure that you are %100 satisfied with your purchase. We will do our best to meet your expectations at all times.

Cancellations

We can cancel or modify your order at no cost by visiting our store or calling us within two days of purchase. We are unable to cancel orders that have already been shipped. If your order has been shipped, it will be treated as a return and our return and refund policy applies.

Returns

We know that investing in a massage chair is a big decision. We're confident that you'll love it. If you are unsatisfied for any reason, you may return your order within 30 days of receipt. Returns after 30 days will not be accepted. As-Is, open box, and floor models are not refundable or exchangeable.

There are no restocking fees.
You must notify us by email of your intent to return within 30 days of the receipt. You can email us at osakibayarea@gmail.com
Once you have emailed us your return request we will evaluate it and respond with the next steps. Do not ship your item back without our consent and return instructions via email.
Keep the original boxes for a minimum of 30 days.
Our return policy applies cancellations made after an item has been physically shipped or refused at the time of the delivery.
We will refund your original purchase price minus any applicable fees or charges.
White Glove Delivery is a service therefore is non-refundable.
Regarding White Glove Delivery, it is your responsibility to inspect your item to be sure it was assembled correctly and is functional before signing off on the delivery paperwork and before the White Glove company leaves.
If your product requires service after the delivery, you must allow us to have it repaired through the manufacturer's warranty. If you decline to have it repaired under warranty and request a return, you will be responsible for all delivery costs and applicable charges.
Credit card processing fees of 3 percent of your order is non-refundable.
Refunds will be applied to the same payment method used when the original purchase was made.
If something is defective with your item, the manufacturer may issue you a replacement or send a technician to repair it.
Refunds are only issued after returned items have been received and inspected at manufacturer's warehouse.
Take pictures of the chair right before it is packed up (front, back, left side, and right side).
Any damage to the product (scuffs, scratches, odors or other infirmities), missing parts and accessories are the customer's responsibility and may incur additional fees.

All return request must be submitted in writing and sent to osakibayarea@gmail.com

Exchanges

If you're not satisfied with the merchandise you've received and would like to exchange it for another item, you must inform us of such within 30 days of receipt. If the item you're exchanging costs less than the original purchase charge, we'll refund you the difference. If it costs more, we'll bill you the additional balance due when processing the exchange. Exchanges are final, and returns cannot be accepted after an exchange.

Floor/Open Box Models

Merchandise sold "As-Is" (i.e. floor models or open box) cannot be returned or exchanged. All of these sales are final. Open box and floor model products have been thoroughly tested and are in full working condition, though they may exhibit cosmetic flaws that do not affect its operation.

30 Day Price Guarantee

We want your experience with OTA Healthmate to be a fantastic one! Should you find the same item (same brand, model number and color) for less by a local retail competitor within 30 days of purchase, OTA Healthmate will refund the difference. Clearance, closeouts, out of stock, open box, refurbished, floor samples, special financing or other offers are not included in the 30 Day Price Guarantee.

Processing Refunds

Credit, debit and financing purchases will be credited back to the original form of payment within seven business days of cancelling or returning merchandise. Items purchased with cash will be refunded in the form of a check within seven business days of cancellation or returning merchandise. Checks will be mailed to the address provided by the customer at the time of purchase.

Customer Responsibility

Before placing any order, we highly recommend measuring any doors, staircases, and any other obstacles to determine if there is sufficient clearance available. You may view the specifications of all the items we carry on their respective product pages.